FAQs
Frequently Asked Questions
Everything you need to know
About UNIBOX
UNIBOX helps parents stay connected and send support, comfort, and encouragement to their student — even from far away.
"That UNI Feeling" represents the excitement, independence, friendships, traditions, and emotional connection that come with university life.
No. UNIBOX is designed to create an experience — combining useful essentials with excitement, surprise, comfort, and campus culture.
Ordering & Gifting
Absolutely. UNIBOX is perfect for move-in season, birthdays, finals, holidays, and everyday encouragement.
Yes. Gift notes and personalized messages can be included with many orders.
Yes. UNIBOX makes a great gift for students throughout the school year.
Gift card options may be available.
Most major credit cards and standard online payment methods are accepted.
Shipping & Delivery
Boxes ship the first week of each month, September through May. We pause shipments during summer — but if you would like a summer shipment please contact us.
UNIBOX is not responsible for shipping delays caused by carriers, weather, campus mailrooms, or incorrect shipping information provided at checkout. If a package appears lost, please contact us and we will help coordinate with the shipping carrier.
Returns, Refunds & Cancellations
Due to the curated and consumable nature of many UNIBOX products, we do not accept returns. If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery and we will work to resolve the issue. Approved refunds will be processed back to the original payment method. Shipping charges are non-refundable unless the issue was caused by an error on our part.
UNIBOX subscriptions may be canceled 30 days prior to the next shipment. UNIBOX reserves the right to refuse refunds for subscriptions that have already been processed and prepared for shipment.
Orders may only be modified before they enter processing or shipment preparation. Once an order has shipped, we are unable to make changes to the delivery address or product selection.
Partnerships & Community
Yes. UNIBOX collaborates with brands, creators, and lifestyle companies that align with student life.
Partnership inquiries can be submitted through the contact page.
Yes. UNIBOX plans to work with student ambassadors and creators.
Follow UNIBOX on social media to see updates for launches, themes, and exclusive drops.